Return Policy

At BREEZLY, we are committed to providing our customers with high-quality products and a seamless shopping experience. However, in the unlikely event that an issue arises, we are here to help.

Returns & Replacement Policy:

  • An item(s) has arrived damaged: In the event that an item has arrived damaged, please contact us within 10 days from the item dispatched date via email at breezlystore@gmail.com. Please include a photograph of the damaged item(s) for our reference. Our customer care department will then provide you with instructions on how to proceed. We will either send out a replacement and cover the delivery cost or provide a full refund.
  • If you have received an incorrect item, please contact us within 10 days from the item dispatched date via email at breezlystore@gmail.com. Please include a photograph of the incorrect item(s) for our reference. Our customer care department will then provide you with instructions on how to proceed.
  • If you have not received their order, please contact our customer care department via email at breezlystore@gmail.com. We will confirm the claim and send out a replacement order within five working days, covering the delivery cost. Delivery of the replacement order will depend on the location and follow our standard delivery times.

Please allow the following time scales before reporting a missing order:

  • UK mainland: 7 working days
  • Europe: We do not deliver to Europe.
  • Rest of the world: We do not deliver to the Rest of the world.

If you have any other concerns or questions, please do not hesitate to contact us at breezlystore@gmail.com. We are committed to providing you with the best possible shopping experience and resolving any issues as quickly and efficiently as possible.